"This hostel treated us inexcusably. My boyfriend and I booked a double room, only to be told when we arrived that the previous occupants had disappeared and taken the key with them. The hostel, it appears, had no spare. We were offered a room instead in an old unused room, three buildings distant from the hostel, in a poorly-lit residential building with questionable security. It was not a double-room but a children's dormitory, with single cots on the floor. It was also thoroughly remote from the hostel and facilities and a very uncomfortable place to stay.
We were promised that on the second night of our stay we would be relocated to the main building and given the double we had initially booked, or a replacement. Instead, when we went on the second day to collect the key, we were told that the room had been given to someone else, and there was no more space. We were made to stay for a second night in the remote room. Although we had been told we would be charged a discounted rate because of the unsatisfactory situation, instead on checking out they attempted to charge us the normal rate for a double room, though we had expressly agreed a discount.
The staff were unhelpful, obstructive and clearly out to squeeze as much money out of us as possible - the room would have stood empty had we not been put in it and was evidently not normally part of the hostel, so double-booking their available space let them make extra cash. I would expect them to do the same thing again, and would advise anyone against staying here. Go to Mama's Hostel or Nathan's Villa instead - places where you can really appreciate what a magical city Krakow is." | Laura
United Kingdom
Sep.19.2004
Overall rating 1/5 |
